Terms & Conditions

These Terms govern your access to, usage of all content, Product and Services available at website silkpurseguild.com operated by Sara Hall – The Silk Purse Guild LTD

Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

You must be 18 years or older to enter into a contract via The Silk Purse Guild.

The Silk Purse Guild reserves the right to revoke access and service to any user at any time for any reason. Cancellation of your account, should it be a paid service, will not be refunded. The subscription will terminate at the end of the paid period. The only exception to this would be a breach of these terms and conditions, by any user. This action will result in your account/store being immediately terminating, without warning or refund.

The Silk Purse Guild may change, edit, update or modify these Terms & Conditions at any time, for any reason.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with and its licencors.

Third Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).

If you use any Third Party Services, you understand that:

Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.

Accounts

Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorised uses of your account or upon becoming aware of any other breach of security.

If you decide to register as a seller on the Silk Purse Guild marketplace, you agree that you have the legal right and authority to trade as that named business, here in the UK.

We do not accept liability for any loss or damage to data, when using this site, whether foreseen or unforeseen. We do not accept liability for “anticipated profits” or accept responsibility to live up to your expectations regarding your business. We are not responsible for any loss of revenue or anticipated profits, loss of business opportunities or damage to reputation, both business or personal. Under no circumstance will we be held responsible for any third party losses or indirect, consequential, special or exemplary damages arising from the use of SilkPurseGuild.com, regardless of the form of action.

Behaviour for both Customers & Sellers

You are not permitted to use The Silk Purse Guild, or associated social media outlets, for any illegal or unauthorised purpose. By using the facilities offered by The Silk Purse Guild LTD, you agree to abide by all laws, both foreign and domestic.

You must not breach any laws or sell goods which are counterfeit or infringe the copyright, trade mark or other rights of third party individuals. If you are in any doubt, regarding copyright legislation in the UK, you can find out more here:

https://www.legislation.gov.uk

By using services provided by The Silk Purse Guild, in any capacity, you agree not to threaten, intimidate, harass or bully any other individual, either member or customer. This behaviour will result in immediate blacklisting or account removal. Should you behave in this manner as a seller, your store and account will be terminated.

You are solely responsible to your own content creation, and you are expected to keep this relevant and up to date at all times.

The Silk Purse Guild will hold you responsible for your actions, whilst using this site and it’s services. If you are a seller with staff, their actions will be yours by association.

You must not attempt to “hack” or modify this site in any way.

You must not spam anyone under the guise of The Silk Purse Guild LTD. You agree to abide by all legislation related to GBPR and spam, as either a customer or a seller.

This site is closely monitored by Webarx, and any hacking, coding, or other tech related crimes will be reported to the relevant authorise. We will prosecute to the full extent of the law.

You must not post, list or upload false or misleading information, in any format. This includes your personal details.

Termination

We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.

If you wish to terminate the Agreement or your account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer

Our Services are provided “AS IS.” and “AS AVAILABLE” basis. and its suppliers and licencors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither , nor its suppliers and licencors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Unique experiences and past performances do not guarantee future results! Testimonials herein are unsolicited and are non-representative of all clients; certain accounts may have worse performance than that indicated. involves risk and there is always the potential for loss. Your results may vary. If you do not have the extra capital that you can afford to lose, you should not invest in the market.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the United Kingdom .

Changes

Sara Hall & The Silk Purse Guild LTD reserves the right, at our sole discretion, to modify or replace these Terms at any time.

If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.

If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.

Your continued use of our Services will be subject to the new terms.

The information contained in is for general information purposes only. The information is provided by and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to or the information, products, services, or related graphics contained on for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of silkpurseguild.com.

Though you are able to link to other websites which are not under the control of silkpurseguild.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep up and running smoothly. However, takes no responsibility for, and will not be liable for, being temporarily unavailable due to technical issues beyond our control.

Status of linking policy

The Silk Purse Guild LTD welcomes links to this website [made in accordance with the terms of this linking policy].

[This linking policy is intended to assist you when linking to this website.] OR [By using this website you agree to be bound by the terms and conditions of this linking policy.]

Links to

Links pointing to silkpurseguild.com should not be misleading.

Appropriate link text should be always be used.

[From time to time we may update the URL structure of our website, and unless we agree in writing otherwise, you are responsible for updating said links.] You must not use our logo to link to this website (or otherwise) without our express written permission.

You must not frame the content of this website or use any similar technology in relation to the content of this website.

Links from this website

This website includes links to other websites owned and operated by third parties. These links are not endorsements or recommendations.

has no control over the contents of third party websites, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Removal of links

You agree that, should we request the deletion of a link to that is within your control, you will delete the link promptly.

If you would like us to remove a link to your website that is included on , please contact us using the contact details below. Note that unless you have a legal right to demand removal, such removal will be at our discretion.

Links to other, external websites that provide information we determine at our discretion contain the most useful information for our program. While many sites provide very useful information, only links to those sites which provide the most useful content.

These links may be changed at any time as more useful sites come to our attention. The sole purpose of any external link is to enrich this site for our customers. All requests for inclusion of a link on this site is first and primarily evaluated with the needs of our customers in mind. Generally, external websites do not meet the purposes of if they contain, suggest, or infer any of the following:

Advocacy of or opposition to any politically, environmentally, or socially controversial subjects, issues, or candidates.
Disparaging or promoting any person or class of persons.
External content not suitable for readers or viewers of all ages, or links to or other promotion of businesses whose products or services are not suitable for persons of all ages.
Promoting or inciting illegal, violent, or socially undesirable conduct.
Promotion or availability of alcohol or tobacco products.
Promotion or availability of illegal drugs.
Promotion or availability of adult or sexually oriented entertainment or materials.
Promotion, opposition, or availability of weapons.
Promotion, opposition, or availability of gambling.
Claims of efficacy, suitability, desirability, or other non-objective statements about businesses, products, or services.
Content that infringes on any trademark, copyright, or patent rights of another.
Claims or representations in violation of advertising or consumer protection laws.
Content that a reasonable citizen may not consider to maintain the dignity and decorum appropriate for government.

This list is a nonexclusive list. The external link policy applies only to websites outside The webmaster shall establish procedures to monitor the implementation and continuing oversight of this policy. These procedures shall include a process for review of all new requests for external content links from Web page to another page to ensure compliance with this policy prior to granting the request.

Each request for such a link shall be evaluated using the following guidelines:

Is the content relevant?

Does the site provide information or services, which are not already available or linked to on silkpurseguild.com? If not, is the quality of the site comparable to or better than what is already provided?

Is the site well designed, easy to use, cross-browser compliant, and accessible to people with disabilities?

The Silk Purse Guild LTD reserves the right, at its sole discretion and without explanation, to withdraw at any time any external content for any reason.

Changes to this linking policy

We may amend this linking policy at any time by publishing a new version in the footer of the silkpurseguild.com

Contact us

Should you have any questions about this linking policy, please contact us using the details set out below:

Refund Policy

Our vendors may, but are under no obligation to, honour requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. recommends that you contact the support team for your browser provider, as ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

All refunds are handled by our vendors on an individual, case by case basis. Please refer to the individual store’s return policy, or contact the seller directly.

Selling

All sellers agree to abide by the Consumer Contracts Regulations:

http://www.legislation.gov.uk

The Silk Purse Guild aims to make it easy for sellers to comply with this legislation and consumer law, however, all compliance is the responsibility of the seller.

Sellers must post items purchased within three (3) working days of receiving payment. The only time that this could be waived is when the seller has clearly listed a lead time, with regards to custom, made to order products.

All items must be received by your customer within 30 days of purchase, unless you’ve agreed on a longer processing and delivery time, in writing with your customer. Emails count as written confirmation in this instance.

As a Silk Purse Guild seller, you allow The Silk Purse Guild the right to re-use, edit, modify, re-purpose and re-publish the content that YOU the seller add to our website. By uploading or adding content to the Silk Purse Guild or any of our related social media sites, you retain the rights to all such content, whilst providing The Silk Purse Guild with special license to use this content, both online and offline.

As a Silk Purse Guild seller, you agree to sell only Handmade products and nothing made via mass production methods. All products must be of your own design and awesome sauce 😉

You are not permitted to sell any goods that breach UK regulations, especially drugs, alcohol or tobacco. Sellers are solely responsible for ensuring that they (and their business) are not breaching laws or regulations, by listing their items for sale. If you need further information, you can find it here:

https://www.gov.uk/licence-finder

Digital Goods

By using silkpurseguild.com you agree to never sell digital goods via any form of automatic download link. You take full responsibility for all tax and regulation, with regards to digital products. We do not facilitate automatic downloads anywhere on our site.

All digital products must me emailed directly to the customer, and a delivery time for this product clearly stated in your store. For further information on Digital Tax with regards to digital products, you can find all the information you need HERE

Buying

You must pay for items purchased by you, at the time of check out. You and you alone are liable for paying the seller if you commit to buy an item.

Detailed Returns Policy

As a Silk Purse Guild seller, you agree that the customer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is clearly detailed in the consumer’s right act, and part of UK law). They have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.

Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage, and the Paypal transaction fees.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Cancelling a transaction

The buyer must inform the seller if they wish to cancel the order and they must do this in writing. Emails count as written confirmation, in this instance. Sellers must provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned order, or within 14 days of the buyer providing evidence that the order has been returned (e.g. proof of postage), whichever is sooner.

If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.

Return of faulty goods

The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or replacement.

Lost items

If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item. Please see the legislation in the UK and keep up to date with any changes:

https://www.legislation.gov.uk

Spam

What is spam?

In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose.

The Silk Purse Guild LTD and silkpurseguild.com has a zero-tolerance spam policy.

Automated spam filtering

The Silk Purse Guild LTD and silkpurseguild.com’s messaging systems automatically scan all incoming email messages, and filter out messages that appear to be spam.

Problems with spam filtering

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by The Silk Purse Guild LTD and silkpurseguild.com’s systems.

If you believe this has happened to a message you have sent, please advise the message recipient by another means.

You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.

Receipt of unwanted messages from

In the unlikely event that you receive any message from or sent using The Silk Purse Guild LTD and silkpurseguild.com’s systems that may be considered to be spam, please contact using the details below and the matter will be investigated – sara@silkpurseguild.com

Changes to this anti-spam policy

Sara Hall and The Silk Purse Guild LTD may amend this anti-spam policy at any time by publishing a new version on this website.

If you are not sure of anything, regarding the UK’s anti spam regulations, you can find out more here:

https://www.gov.uk/marketing-advertising-law/direct-marketing

Protecting Children

Children can investigate the site, and can view and print content without giving any individual data other than the automatic collection of device “persistent identifiers,” examined in more detail beneath. Our site just gathers limited individual data if the child registers to become a member or presents a question or request to us. In the event, the data gathered does not permit contact with him or her or his or her gadget (counting, for instance, collected data), we may utilise and uncover it for any reason, to the degree allowed by applicable law.

Registration Process

You must be 18 years or older to enter into any contract via silkpurseguild.com. This site is not suitable for use by children. In the event the child happens to register to our site, without their parents knowledge, we require the following data to be submitted:

Username (we advise the child not to use his or her real name);
Password;
Birth month and year.

It is YOUR responsibility as a parent, to ensure that your children do not access online services without your permission.

How Parents may Raise Questions and Concerns?

If a parent has any questions or concerns about his or her child’s use of the site, we encourage the parent to contact us – sara@silkpurseguild.com