Who we Are
This is the privacy notice of The Silk Purse Guild LTD In this document, “we”, “our”, or “us” refer to The Silk Purse Guild LTD. We are company number 12482538 registered in England. Our registered office is at:
61 Bridge Street, Kington, Herefordshire, England, HR5 3DJ
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data Protection Officer
The Silk Purse Guild LTD complies with the principles of the General Data Protection Regulation which came into force on 25th May 2018 when dealing with all data received from visitors to the site.
We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.
Data we Process & Why
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
We only hold the data necessary to offer services provided on our website namely to allow users of the service to buy and sell and also message one another.
We also keep user data to allow us to contact you in the event of account withdrawal or new passwords being provided.
We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our file.
Accounts cannot be automatically scheduled for deletion. Your information is always handled manually and in person by our Data Protection Officer, who is the only person within our team who has access to this information.
We never sell, rent or exchange mailing lists.
Special Personal Information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and bio-metric data.
We may collect special personal information about you if there is a lawful basis on which to do so.
Failure to provide Required Information
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The Basis upon which we process Information about You
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process due to Contractual Obligation
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your Consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us firstname.lastname@example.org However, if you do so, you may not be able to use our website or our services further.
Information we process for the purpose of Legitimate Interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our handmade marketplace
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage risk
protecting your interests where we believe we have a duty to do so
Information we process because we have a Legal Obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of Information You Provide to Us
Information Provided on the Understanding that it will be Shared with a Third Party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
posting a message our forum
tagging an image
clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at email@example.com
Complaints regarding Content on our Website
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Information relating to your Method of Payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Paypal for customer payments and Stripe for Vendor Subscriptions, which we use exclusively. That page may be branded to look like a page on our website, but it is not controlled by us.
Information regarding Direct Debits & re-occuring Payments
We do not set up direct debits. All subscriptions for sellers are handled via our marketplace software and Stripe Payments.
All reoccurring payments for our membership plans are also dealt with via our trusted payment providers.
Job Application & Employment
If you send us information in connection with a job application, we may keep it for up to 1 year, in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
Communicating with Us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our website, silkpurseguild.com
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
We never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
All emails sent by us will be clearly marked as originating from us. We use both SendFox and Ohwo, both of whom are fabulous and extremely professional in their dealings.
All such emails will include clear instructions on how to unsubscribe from our email service and any future emails.
Such intersections will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
By using our Application and/or Page you agree that you are granting us the right to use, copy, display, distribute, deliver, render, and publicly perform any content that you provide to us. The use of our Application and/or Page is also prohibited in certain countries, specifically ones that have blocked the use of Facebook or where your use or our content would be prohibited.
Type of Information We Automatically Collect from Users:
The information we collect depends on the information you allow others to view on your Facebook profile. However we will collect at least the following information about you:
Your profile picture
Interactions with our App or Facebook Page
Type of Information We Might Collect if you have Authorised us to collect is:
As we said before, we may collect more information depending on whether you have allowed us to collect it based on your user settings. This includes:
Information about how you interact with your friends
Posts you have “liked”
Calendar of Events
Whether or not you are online
“check ins” and friends that have checked you in
posts or pictures you are tagged in
How we use your information :
Who do we share your information with?
Application Partners and Third Party Service Providers: We may share your information with third parties we have partnered with specifically for our Application and/or Fan Page. In addition, we may hire outside companies or third parties to help us manage, create, or maintain our Application and/or Fan Page. These parties are contractually obligated to keep your information confidential, and they will only have access to information that is needed to perform their job.
Other Users: If you have given us permission, and if one of the functions of our Application and/or Fan Page is to allow you to interact with others, you are going to be giving us the ability to share certain information with other users. However, we only share this information if you have allowed us to and if it is allowed by Facebook. We may also analyse how you interact with other users and then aggregate this information, in an anonymous form, to allow us to see how you use our Application and/or Page.
Legal Uses: We may disclose your information if required by a subpoena, through any legal process, to comply with any law or regulation, or by request of any law enforcement agency. We may also disclose your information if we reasonably believe it is necessary to prevent harm or injury or loss, in any way, to us or any third party.
Business Acquisition or Merger: If we are acquired or sell our business we may transfer your information. You may contact us in the event this happens if you have any concerns with the transfer of your data.
Controlling your Data
You may request that we delete any data about you at ay time. Unless you do so, however, we may retain your data until you ask us to delete it, even if we discontinue the Application and/or Page. You may also stop us from collecting information about you if you uninstall our App or remove yourself from our Page or if your account is deleted. We may provide you with the ability to review, correct, or delete your information.
Other Disclosures and Assurances
We DO NOT sell/transfer/give information about your use of Facebook to third parties unless authorised in this Agreement.
We use reasonable safeguards and protections to protect your data. We may have servers located in different jurisdictions so you are consenting to the transfer of this information from your residence to our servers.
We do not allow users under 13 to use our Application or Fan Page and will delete anyone we suspect is under age.